Comments on: How to change providers

By: Daniel Trezub

Fri, 20 Mar 2015 13:33:52 +0000

Exactly, Eric! I’ve worked as a call center rep many years ago, and they are people like everyone else: they LIKE IT when you are respectful and nice. If they can give you a discount but you are a bitch with them, they will just let you go without moving a finger. It’s human nature!
And I’ll remember your comment next time I stay at a hotel :)

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By: Eric

Thu, 19 Mar 2015 01:13:26 +0000

Should be worth mentioning that the $40/month is what it was 2 years ago when I signed up, and it just keeps going up and up.

Yes, I know lots of people think the price is the price and they can’t do anything about it. The biggest thing I tell my friends/family is that you’re not getting any sort of deal unless you ask for it. Your TV provider/insurance company/etc will never call you and say “hey, we like you, have $5 off your bill every month.” You have got to ask them and follow through with any threats you give (although you shouldn’t ever threaten them). And like you said in the post – always be sincere to them. That’s why my fiancé doesn’t make these calls – when I do I have patience and don’t just start yelling or giving attitude to the rep on the other side of the phone.

Always ask for a better deal, people! I manage a hotel charging over $150/night and I allow all the desk agents to go all the way down to $100 without needing to talk to me first. Making any sort of sale is usually better than making no sale at all. (Obviously within means – don’t think you’re getting stuff for free!)

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By: Daniel Trezub

Tue, 17 Mar 2015 13:48:38 +0000

Hi, Eric! Thanks so much for sharing your story! Wow, 50% reduction? Looks like you totally nailed it! So, in short, you saved something around $600 per year? When I tell people about this kind of thing they are always skeptical.
The cash back app post is almost done, stay tuned :)
Thanks for dropping by, man!

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By: Eric

Tue, 17 Mar 2015 13:14:58 +0000

I recently did this with my TV provider. I had to sign a 3 year contract (that’s almost up) and they keep increasing the bill. I currently have to rent a box for $10/month, a new one is $100 or free for new customers. I told them I don’t want to pay the $10 monthly fee but I don’t think its right that new customers get the box for free, but I have to pay $100 for it. I also was fed up paying $80/month for my TV plan; I barely watch TV, but have tenants, so offer it as a little bonus for them. I reminded them about my contract, they reminded me of the cancellation fee. I told them I didn’t really want to leave cause I love plan and their service, but felt I was paying far too much, and at least wanted to get a much more basic plan.
Long story short (about an hour dealing with them), I got my $80 monthly service fee cut in half WITHOUT loosing a single channel (saving $40/month), got a new TV box for $15 (saving $100 up front – I only paid the shipping charge, which apparently new customer still have to pay for), and now no longer have to pay the $10/month rental fee. Furthermore, the “customer rentention department” (that’s who I strongly reccommend you talk to when negotiating with a company – they can do so much more than customer service) gave me 3 months free service to some premium movie channels.
I told them in 11 months time when my contract is up, I’m going to have no problem whatsoever continuing my services with them. Not bad for an hour of work, I thought.

Just gutta find the time to do this with all my other bills now.

Btw, looking forward to some of your posts currently in the works, Dan! (Hint, super guide on cash back apps! Been using things like that for months already! Hit me up if you want any input!)

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